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Our Service

Need A Nerd was founded on providing market leading levels of customer service.

All systems are continually developed around improving service levels. Need A Nerd makes a real Nerd’s service guarantee – if the Nerd fails to arrive at the agreed time and doesn’t let the customer know, then the service is FREE – the Nerd will even do 10 press-ups as a punishment!

Need A Nerd has a developed centralised franchise system that ‘takes away the administration’ to allow the franchisee to solely focus their time on growing their business.

Need A Nerd has invested in centralized systems to ensure consistency of the Customer experience.  This includes:

• 0800 call centre which includes technical phone advice.
• Live customer relationship management (CRM) database and job booking system accessible by the call centre, Nerds, Franchisees, and Franchisor.
• Routing of Nerds to minimize travel time.
• Nerds can instantly view job information via their mobile phone.
• Franchisee and Nerd service / sales systems with a customer guarantee.
• Centralized stock procurement and management.
• Onsite customer work order authorization, invoicing, and payment collection.
• Head office providing remote / phone technical support to onsite Nerds.
• Remote monitoring of customer’s IT Infrastructure that allows detection of issues often before they are noticed onsite.
• All procedures documented on an intranet site.

The franchisee can even take a holiday and their franchise will continue to run effectively.

Need A Nerd has created a fun and trusted brand that is easily remembered. Need A Nerd is continually focused on adding value to the Need A Nerd franchise system to allow franchisees to grow their business.

Need a Nerd is not a greenfields operation.  The business has been fine tuned over the last five years and only recently has been offered to the market as a franchise meaning many of the issues often associated with franchises have been exposed and addressed.